Airpocket Refunds and Exchanges Policy
Our Refund and Exchange Policy
In addition to your statutory rights, should you change your mind we will happily exchange or refund purchases from this website providing the following conditions have been met:
- The items with the original receipt are returned within 30 days of purchase.
- Items must be in original condition as purchased, with all labels/tickets attached. Items must not have been used.
Shipping
You can return or exchange an item purchased by posting it to our Returns/Exchange address:
PO Box 1237
DICKSON ACT 2602
Australia
Please note: all returns or exchanges remain the responsibility of the purchaser until received by Airpocket. Make sure your name, address, phone number and instructions are included. Comments would be appreciated. You will be responsible for paying for your own shipping costs for change of mind refunds or exchanges
We recommend using trackable shipping service and that you consider purchasing shipping insurance for all returns.
Additional information
Refunds
Provided the conditions in our refund and exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).
Exchanges
Provided the conditions in our refund and exchange policy have been met, you may exchange an item for something else from Airpocket. Standard delivery charges apply on re-delivery for exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered). All exchanges will be shipped in accordance with our terms and conditions.
Late or missing refunds
If you believe your refund is late or missing, contact your credit card company and financial institution in the first instance. If you still do not receive your refund, please contact us at contact@airpocket.com.au.
More Information
If you require additional information, please contact our Customer Service Team at contact@airpocket.com.au.
